So much thought, effort and expense goes into ensuring that your hotel creates the correct balance of atmosphere and comfort. You have mastered the surroundings, and then the whole illusion is shattered by an employee who says….”Hi, are you ok….?” or their personal appearance does not adequately reflect the surrounding environment you have created.
School of Life Hospitality Training was born out of the need to create a training course that brings hotel staff back to the basics of guest interaction.
For many of the younger staff entering the hotel industry today, social interactions, such as making polite conversation, using professional language and the creating of a confident impression, may not be second nature in the way it used to be in the past.
“The quality of the experience will be remembered long after the price has been forgotten”
(Aldo Gucci, 1938)