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So  much thought, effort and expense goes into ensuring that your hotel creates the correct balance of atmosphere and comfort. You have mastered the surroundings, and then the whole illusion is shattered by an employee who says….”Hi, are you ok….?” or their personal appearance does not adequately reflect the surrounding environment you have created.

School of Life Hospitality Training was born out of the need to create a training course that brings hotel staff back to the basics of guest interaction.

For many of the younger staff entering the hotel industry today, social interactions, such as making polite conversation, using professional language and the creating of a confident impression, may not be second nature in the way it used to be in the past.

 

“The quality of the experience will be remembered long after the price has been forgotten”

(Aldo Gucci, 1938)

What our training delivers

Engagement Without Words

  • Arrival experience
  • First impressions
  • Personal grooming
  • Non verbal communication

What the Customer Sees, Hears, and Feels

Following a School of Life experience, your staff will be focused on;

  • Making polite conversation
  • Creating memorable guest experiences
  • Service vs Hospitality – understanding the difference
  • Tuning into guest needs whether they voice them or not
  • Appropriate complaint management and service upkeep
Remember, the difference between a nice hotel stay and one that puts stars in your customers eyes and on your label, is pushing the experience to the next level, from service to hospitality, and owning it.
School of Life can help you position your business to deliver and sustain this high quality hospitality.

Get in touch with School of Life today

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Training for Schools

We provide Etiquette training for all types of Educational environments – click to learn more!

Online Training Courses

Catering for the increased demand for online learning, we now provide a great range of eLearning modules.