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The world of the hospitality sector, is fast moving with high staff rotation and staff mobility. There is a responsibility on hotel owners & managers to ensure their brand is properly represented by their staff and that all hotel/customer engagements are a “golden moment” for the guest.

“Service without hospitality is merely a transaction”

( Celebrity and entrepreneurial coach, Anna Dolce, 2018 )

School of Life now offers a unique Mystery Guest Service

This service involves an experienced representative with an extensive knowledge of staff service and communication requirements within the hospitality sector, spending time at your business and compiling a comprehensive bespoke report for management on their findings. This report can then inform training needs specific to the requirements of your business.

School of Life will then devise and deliver a bespoke training programme for your business.

Get in touch with School of Life today

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Training for Schools

We provide Etiquette training for all types of Educational environments – click to learn more!

Online Training Courses

Catering for the increased demand for online learning, we now provide a great range of eLearning modules.