The world of the hospitality sector, is fast moving with high staff rotation and staff mobility. There is a responsibility on hotel owners & managers to ensure their brand is properly represented by their staff and that all hotel/customer engagements are a “golden moment” for the guest.
“Service without hospitality is merely a transaction”
( Celebrity and entrepreneurial coach, Anna Dolce, 2018 )
This service involves an experienced representative with an extensive knowledge of staff service and communication requirements within the hospitality sector, spending time at your business and compiling a comprehensive bespoke report for management on their findings. This report can then inform training needs specific to the requirements of your business.
School of Life will then devise and deliver a bespoke training programme for your business.
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