Michelle Harding – Speaker

Helping people master the human skills that shape first impressions, workplace culture and customer experience.

Michelle Harding is a life-skills educator, hospitality trainer and founder of School of Life Ireland.

Her talks explore the human behaviours that shape first impressions, professional relationships and the everyday interactions that influence workplace culture and customer experience.

Through engaging presentations and practical examples, Michelle shows how small behavioural shifts can transform the way people connect with colleagues, customers and the wider public. Her work is particularly relevant to organisations where people interact directly with others, including education, hospitality, tourism, retail, customer service and corporate environments.

Signature Keynote Presentations

The Five-Second Shift

“How Small Human Moments Transform Workplaces and Customer Experience”

In fast-paced workplaces, interactions can easily become transactional. We move quickly from one task to the next, rarely pausing long enough to create genuine human connection.

Michelle’s concept of the Five-Second Shift explores how taking just a few extra seconds in everyday interactions can significantly improve workplace relationships, professional reputation and customer experience.

This engaging keynote demonstrates how simple behavioural changes, such as attentiveness, acknowledgement and genuine courtesy, can transform how people experience a workplace.

Audiences leave with practical strategies that help them strengthen relationships, improve service and create positive professional environments.

Additional Talk Topics

  • “First Impressions Decide Futures”: The subtle behaviours that influence trust, opportunity and professional reputation.
  • “Human Skills in a Digital World”: Why communication, presence and courtesy matter more than ever in modern workplaces.
  • “The Art of Service”: What hospitality can teach every organisation about connection and professional presence.

Audiences

Michelle regularly speaks to:

  • Corporate teams
  • Hospitality and tourism organisations
  • Customer service and retail teams
  • Education conferences
  • Youth organisations
  • Leadership and professional development events

What Audiences Gain from Michelle’s Presentations

Participants leave Michelle’s talks with:

  • Practical strategies for improving communication and confidence
  • Greater awareness of how everyday behaviour shapes professional relationships
  • Tools for creating better customer experiences
  • Insights into strengthening workplace culture

Speaking Style

Michelle’s presentations combine warmth, humour and practical insight. Her engaging style encourages audiences to reflect on everyday interactions and discover simple ways to improve how they communicate and connect with others.

Booking Michelle

Michelle is available for:

  • Conference keynote presentations
  • Corporate events
  • Leadership and professional development programmes
  • Hospitality and customer service training events
  • Education and youth conferences

Contact for Bookings

Website: www.schooloflifeireland.ie

Email: info@schooloflifeireland.ie

Phone: 353-87-9232943

“Trusted By”

  • Businesses
  • Schools
  • Youth organisations
  • Hospitality clients

Get in touch with School of Life today

Click Here

Training for Schools

We provide Etiquette training for all types of Educational environments – click to learn more!

Online Training Courses

Catering for the increased demand for online learning, we now provide a great range of eLearning modules.