School of Life Courses
Bespoke Training for the Hospitality Industry
“The quality of the experience will be remembered long after the price has been forgotten"
(Aldo Gucci, 1938)
School of Life training covers preparedness for the working day and how to present yourself and your uniform. I aim to create an awareness within your staff of the importance of how they present their uniform and how their uniform is representing the corporate image and the business reputation.
Training with School of Life, gives employees tools and techniques required to improve their service behaviours and customer service skills.
Communication etiquette is at the heart of good customer service and this training will equip employees with greetings and courtesies to use in every interaction with customers.
Good communication etiquette can
influence our relationships with our work colleagues and management. In the hospitality industry, where staff are
working to a deadline and often under extreme pressure, the way we communicate
is vital to an effective and happy working environment.
School of Life courses will align staff appearance and behaviour to match an organisations desired image and reputation.
Some recent feedback from trainees....
"Very helpful and motivational"
"was really good...."
"Was very interesting and presented very well"
"I found your course very interesting and very helpful"
The training day was very good and I really did learn a lot. I can honestly say I will take this training you gave with me into the future"
I feel I could learn so much more from you..."
Really enjoyed the time and the course activities"
I really enjoyed the course and found it really helpful, not just for hospitality but for everything else as well...."