Customer Service

"Service without hospitality is merely a transaction"
( Celebrity and entrepreneurial coach, Anna Dolce, 2018 )

The world of the hospitality sector, is fast moving with high staff rotation and staff mobility. There is a responsibility on hotel owners & managers to ensure their brand is properly represented by their staff and that all hotel/customer engagements are a "golden moment" for the guest.

School of Life now offers a unique Mystery Guest Service. 

This service involves an experienced representative with an extensive knowledge of staff service and communication requirements within the hospitality sector, spending time at your business and compiling a comprehensive bespoke report for management on their findings.

This report can then inform training needs specific to the requirements of your business.

School of Life will then devise and deliver a bespoke training programme for your business.

For further details please contact Michelle. (